We ship anywhere in the Continental U.S.

Currently, we do not ship to Hawaii and Alaska. We do not deliver to PO boxes or to American Overseas Territories.

Once an order has been placed, it cannot be modified. However, our representative will be more than happy to assist you with the cancellation of most orders requested. It is only possible to cancel your order if your order has not been fulfilled yet. For order cancellations, please contact us at loe@allscsg.com as soon as possible.

Note: Once an order is being prepared for shipment, we cannot cancel it.

If your order is marked as delivered but you still do not have your products, a few things may have occurred:

• Your delivery person may have put your package somewhere discreet for security.
• Your delivery person marked your package as delivered 1-2 business days in advance, and the package may still be on its way- we recommend waiting 48 hours from receiving a delivery confirmation before submitting a claim.
• A neighbor, roommate, or doorman may have accepted the package for you.

If none of the above apply and you cannot find the package, please double-check your shipping address on your order confirmation to ensure that
the order was shipped to the correct address.

If the package is marked as delivered and has not shown up after 3-4 business days, please reach out to couriers with the tracking number in order to investigate this issue.

• UPS, https://www.ups.com/us/en/support/file-a-claim.page or via phone number (1-888-742-5877) or
• UPSC, https://www.usps.com/help/missing-mail.htm with the tracking number.
  

 

We are sorry you received a damaged product. Please email us at loe@allscsg.com, as soon as possible. Please include “damaged product” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, a description of the damage and photos.

We are sorry we left out a product from your order. Please email customer service at loe@allscsg.com, as soon as possible. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) missing from your order.

We are happy to accept merchandise purchased from our web site at www.loe-cosmetics-us.com within 30 days of purchase. The item must be in like-new condition, unless defective when sold. "Like-new" means unopened, undamaged, unused, and salable. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).

For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded.

Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on www.loe-cosmetics-us.com.

To return products without a prepaid return label, please contact Customer Service at loe@allscsg.com with your order number and specify which product(s) from your order you would like to return.
You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return. Please print a copy of the return confirmation email and include it in your return package along with the invoice associated with the product(s) being returned.
Finally, safely pack your item(s) and ship your return package.

Note: We cannot process returns without both the invoice and return confirmation email included in the return package. If you do not use a pre-paid label, we are not responsible for any theft or loss during transport.